Policies

Customer Service

You may call us at any time on our toll-free line: 855-233-4692. Our normal hours of business are Monday – Friday, 8am–4pm Pacific Time. Should you call over the weekend or after hours, please leave your name and telephone number so we may return your call when we get in on Monday.

Wood Products

Wood has knotholes and grain marks. While we take the time to use only unblemished pieces of wood, sometimes a charming knothole or grain mark will become a part of your product. We’re proud that the quality controls we’ve instituted continue to surpass our customers’ expectations and that we’re using mostly locally sourced wood worked on in Oroville, CA.

Fabric Products

We take the time to clip threads and finish all seams. Our quality control is such that we won’t send you something that is second rate or less than what meets our high American standards. We buy our fabrics from American mills and make each product right here in Chico, CA.

Ceramic Products

The fascinating world of ceramics includes in-depth knowledge of painting techniques, the alchemy of glazes, and most importantly, how it all reacts at 2100 degrees F. What comes out of the kiln is sometimes a surprise, and we do our best to select these hand made items which most closely resemble what is shown. We ask that you do allow us to choose for you. Each item is made with love and care and is sent to you with many blessings from our ceramics guild.

A Simple Guarantee

We’re proud of the quality of our products, and we want you to be satisfied with anything you order from us, it’s that simple. If you’re not, we’re happy to accept your item for exchange or return. Please return your item within 10 days of receipt.

Your Receipt

Because we have eight business units at Work Training Center, your purchase receipt will read BEAR MOUNTAIN - WTC. This is the merchant account that is used by created4Acause and all our workshops. If you’re shopping in our store, your purchase receipt will read Chico All Fired Up.

Mailed Returns

Please include your receipt and ship your product back to us in the original packaging to:

Returns
2233 Fair Street
Chico, CA 95928

For the safety of our employees, we cannot accept items that have been soiled or contaminated until they have been cleaned.

In-Store Returns

Only store purchases can be made inside our retail store. Please include your receipt.

created4Acause
830 Broadway
Chico, CA 95928

Sorry, our store cannot accept delivery of mailed returns (see above), but you wish to return an item purchased online and you live in the area, you may deliver it to our fulfillment center at 2233 Fair Street, Chico, CA 95928

Damage

Accidents in shipping can happen. Always inspect your delivery when it arrives. If your shipment arrives damaged, please contact the shipper. In the event of a broken ceramics piece, email us a photo of the damage to: returns@created4acause.org

Please note: your replacement may not be an exact replicate due to the nature of ceramics, but we will do everything in our power to get as close a match as possible. All our hand made ceramics will show slight differences in glazing, shape, and results from firing and are not considered defects.

Warranty

Our sewn and wood products are covered by our limited lifetime warranty. This covers any defects in materials and workmanship. Exclusions: excessive warping of wood slats in high humidity areas.

Shipping

We make every attempt to ship within 48 hours, excluding weekends (business days only) of receipt of your order. For items not in stock please allow 1-2 weeks build time. Shipping available to all states, including Alaska and Hawaii, and also to Canada. We're sorry but we cannot ship to APO addresses. No Saturday deliveries available. If you require overnight shipping, your order must be placed by 1 p.m. PT, Monday-Friday.